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Accessible Customer Service Standard

Accessible Customer Service Standard

Boehringer Ingelheim (Canada) Ltd./Ltée and Boehringer Ingelheim Animal Health Canada Inc. (“Boehringer Ingelheim”) is committed to excellence in serving all customers in a manner that respects the dignity and independence of individuals, including those with disabilities.

We offer a variety of ways for you to provide us with your feedback on the accessibility of our services and our head office facility.

E-mail:
Contact Us

Phone
(905) 639-0333
1-800-263-5103

Mail:
Boehringer Ingelheim (Canada) Ltd./Ltée
Attn: Corporate Communications
5180 South Service Road
Burlington, Ontario L7L 5H4

If you have a hearing or speech impairment and use a TTY device, please refer to the Bell Relay Service to communicate with our organization. For more information about this service, please contact Bell Canada directly at 1-800-268-9243; or visit http://www.bell.ca/Accessibility_services to learn more about Bell's Accessibility service centre.

Click here to view Boehringer Ingelheim's Accessible Customer Service Policy

Click here to view Boehringer Ingelheim's Accessibility Plan

For more information about accessibility at BI, or to request information from our organization in an accessible format, or for communication supports, please contact:

Corporate Communications
Phone: (905) 639-0333
E-mail: zrburwebmaster@boehringer-ingelheim.com

Accessibility of our website

BI is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

Multimedia elements: Images, video and audio files

Alternative and short descriptive texts are available for all multimedia and non-text content. A simplified version of the site is also available, displaying a page with descriptive texts in the place of all images and videos. All videos and multimedia give a size indication, so that downloading time can be estimated. If software is required to view the videos, a plug in download link will be posted. An HTML substitute for Flash Player will also be provided for future videos. All videos will be presented with player software which enables the user to play, pause, stop forward and rewind the video. Live web casts will be archived after broadcasting to be available for a later viewing. No flashing content will be provided.

Presentation of Content and Layout

There is a strict separation of content and layout via the proper use of HTML and CSS (Cascading Style Sheet).
Layout tables are avoided where possible.
We are focusing on structuring items, making it possible to scan through a document and giving air to long texts. This includes:

  • chapter starting pages that show which content is provided within subchapters
  • consequent use of headlines, short introduction text on every webpage and subheadlines
  • tables and bullet list for helping readers
  • graphics for complex content.

 

We try to offer a clear navigation structure that helps you to find the content you are looking for in an easy and quick way.

Links contain title attributes which describe content and make sense out of context.

The use of short sentences and paragraphs and multiple entry points to additional information sources e.g. via teaser elements and related content areas will make it easier to comprehend the content.

To instantly enlarge the font size of the text on your screen, please click CTRL + and adjust to your preferred size.